The behavior of these programs varies; however, you will need to ensure not only are they disconnected and closed, but no longer running in the background in order to play.
- To check if these programs are still running and force these programs to quit on:
o PC: Press Ctrl+Alt+Delete to access your computer's Task Manager.
o Mac: Use the Activity Monitor in the Utilities folder of your Applications.
If this does not resolve the issue, you may need to remove them from your computer completely.
- PC:Go to the Control Panel > Programs > Uninstall > and select/remove the program from the list.
- Mac:Locate the program in your Applications folder and drag to the trash.